Informations Produits
Quels types de produits propose Ambiance Confident ?
Ambiance Confident offers a selection of furniture and home items, including sofas, beds, tables, storage furniture, armchairs, chairs, decorative items, and other products intended for interior design.
Each product sheet presents the essential available information: dimensions, materials, colors, main features, photos, delivery conditions, and, when applicable, assembly information.
Quels matériaux sont utilisés pour vos meubles ?
Materials vary depending on the products. Our furniture can be made of wood, metal, MDF, wood-based panels, fabric, velvet, faux leather, glass, padding foam, or other materials suitable for their use.
The exact materials are indicated on each product sheet when the information is available.
Are the product colors the same as in the photos?
We do our best to present photos that are true to the products.
However, slight color differences may appear depending on the lighting, shooting angle, screen settings, or the resolution of the device used by the Customer.
The photos are provided as a visual representation of the product. The dimensions, materials, and written characteristics listed on the product sheet should also be reviewed before ordering.
Are the indicated dimensions accurate?
The dimensions indicated on the product sheets are provided with the greatest possible care.
Slight variations may exist depending on the model, the measurement method, or the product's manufacturing. Before ordering, the Customer must verify that the product's dimensions are compatible with their interior space and delivery access: doors, hallways, stairs, elevators, and passage areas.
Are the furniture delivered assembled?
It depends on the type of product.
Some items may be delivered pre-assembled, while others are shipped in multiple packages and require simple assembly.
When assembly is necessary, this information is usually indicated on the product page or visible in the product specifications.
Is assembly included in the delivery?
Unless otherwise clearly stated before the order, standard delivery does not include assembly, installation, unpacking, delivery to the chosen room, carrying upstairs, or removal of packaging.
If an additional service is offered, its price is communicated to the Customer before it is carried out and is only charged after their agreement.
How do I maintain my furniture?
Les conseils d’entretien dépendent du matériau.
Pour les tissus, il est recommandé d’aspirer régulièrement avec un embout adapté et de nettoyer rapidement les taches avec un chiffon doux légèrement humide, sans produit agressif.
Pour le bois, le métal ou les surfaces rigides, il est recommandé d’utiliser un chiffon doux et sec ou légèrement humide, et d’éviter les produits abrasifs.
Pour le velours, le simili cuir ou les surfaces délicates, il convient de suivre les indications propres au produit lorsque celles-ci sont disponibles.
Comment choisir l’angle d’un canapé ?
When a sofa is described as left corner or right corner, you generally need to position yourself facing the sofa.
Left corner: the chaise lounge or long part is on the left when you are facing the sofa.
Right corner: the chaise lounge or long part is on the right when you are facing the sofa.
Before ordering, we recommend checking the layout of your room, the location of doors, windows, radiators, and walkways.
Un produit en rupture peut-il revenir en stock ?
Some products may be temporarily unavailable.
When a product is out of stock, its restocking depends on the supplier, the model, and future availability. You can contact our customer service to inquire about a possible restock.
Do the products come with a warranty?
Les produits vendus sur le site bénéficient des garanties légales applicables, notamment la garantie légale de conformité et la garantie contre les vices cachés lorsque les conditions légales sont réunies.
Si vous recevez un produit défectueux, incomplet ou non conforme, contactez notre service client avec votre numéro de commande, une description du problème et des photos du produit et de l’emballage.
Order
Comment passer une commande sur Ambiance Confident ?
To place an order, select the desired product, choose the available options, add it to the cart, then follow the checkout steps.
Before confirming the payment, you can review the summary of your order, the delivery address, the delivery method, the applicable fees, and the total amount to be paid.
Once the payment is confirmed, a confirmation email is sent to the address provided during the order.
Dois-je créer un compte pour commander ?
Selon les options disponibles sur le site, vous pouvez commander avec ou sans compte client.
La création d’un compte peut faciliter le suivi des commandes, la consultation de l’historique d’achat et la gestion des informations personnelles.
Je n’ai pas reçu mon e-mail de confirmation, que faire ?
Vérifiez d’abord votre dossier de courriers indésirables ou spams.
Si vous ne trouvez pas l’e-mail de confirmation, contactez notre service client en indiquant le nom utilisé lors de la commande, l’adresse e-mail renseignée et, si possible, le montant ou la date de la commande.
Puis-je modifier ma commande après validation ?
Any request for modification must be sent promptly to customer service.
If the order has not yet been prepared or shipped, we will do our best to accommodate the request. Once the order is prepared or handed over to the carrier, the modification cannot be guaranteed.
Puis-je annuler ma commande ?
You can request the cancellation of an order before it is prepared or shipped.
If the order has already been shipped, the cancellation may be processed according to the rules applicable to the right of withdrawal and our return policy.
Puis-je passer une commande par téléphone ?
You can contact our customer service by phone to get help before placing an order.
For security reasons, payment must be made through the secure payment methods offered at checkout, except for solutions expressly proposed by Ambiance Confident.
Livraison
Quels pays livrez-vous ?
Ambiance Confident livre actuellement vers les pays suivants :
Allemagne, Belgique, Espagne, Finlande, France métropolitaine, Hongrie et Italie.
Nous ne livrons pas vers les pays, territoires ou zones qui ne sont pas proposés lors du passage en caisse.
Pour la France, la livraison est limitée à la France métropolitaine.
What are the delivery fees?
Les frais de livraison sont calculés selon le pays de livraison et le montant total de la commande. Pour les frais d’expédition spécifiques, veuillez vous référer à la page politique d’expédition.
What are the processing and delivery times?
Orders are generally prepared within 1 to 3 business days after payment confirmation.
After shipping, the usual transport time is estimated at 3 to 10 business days depending on the delivery country, the product, and the carrier.
For an available product, the total usual delay is therefore estimated at 4 to 13 business days.
When a specific delay is indicated on the product page or during checkout, this specific delay prevails.
Puis-je suivre ma commande ?
Yes. When the carrier provides a tracking service, you will receive an email containing the tracking link or number after your order has been shipped.
For some furniture or bulky items, the carrier may contact you directly by phone, SMS, or email to arrange an appointment.
Puis-je choisir la date de livraison ?
For deliveries requiring an appointment, the carrier may offer a time slot or delivery date based on their availability.
The exact choice of date is not always guaranteed, as it depends on the carrier, the delivery area, and the type of product ordered.
Is the delivery made inside the home?
Unless otherwise specified before ordering, standard delivery of furniture and bulky items is made at the foot of the truck or at the first accessible entrance door of the building.
Standard delivery does not automatically include delivery to the floor, delivery to the chosen room, assembly, unpacking, or removal of packaging.
Que se passe-t-il si je suis absent lors de la livraison ?
If delivery requires an appointment and you are absent during the agreed time slot, the carrier may offer a new delivery attempt or return the package according to its conditions.
Re-delivery or return fees may be applied only if their amount is communicated before their application.
Que faire si mon colis arrive endommagé ?
If the package shows visible damage, we recommend refusing delivery when the product appears unusable, or writing precise and detailed reservations on the carrier's document.
Also take photos of the packaging, the shipping label, and the product, then contact our customer service as soon as possible.
The absence of reservations at delivery does not remove your rights under the right of withdrawal or applicable legal guarantees.
Moyens de paiement
Is online payment secure?
Yes. Payments made on the site are processed by secure payment providers.
Ambiance Confident does not store the Client's full credit card data.
Enhanced authentication, such as 3D Secure, may be requested by the bank or payment provider.
Quels moyens de paiement acceptez-vous ?
The available payment methods are displayed at checkout, before order confirmation.
Depending on the options offered at the time of payment, the Customer can pay for their order by credit card or any other secure payment method displayed on the site.
No payment method not displayed at checkout can be required.
Puis-je payer en plusieurs fois ?
Lorsque cette option est proposée lors du passage en caisse, le paiement en plusieurs fois peut être disponible pour certaines commandes éligibles.
Les conditions exactes, le nombre d’échéances, les frais éventuels, les dates de prélèvement et le montant total dû sont affichés avant la validation du paiement.
L’acceptation d’une facilité de paiement dépend du prestataire de paiement concerné.
Pourquoi mon paiement a-t-il été refusé ?
A payment can be declined for several reasons:
- incorrect card information;
- expired card;
- bank limit reached;
- insufficient funds;
- bank refusal;
- 3D Secure authentication failure;
- payment provider security check.
You can verify your information, try another payment method, or contact your bank.
Le paiement est-il débité immédiatement ?
For a one-time payment, the debit can be made immediately after the order is confirmed.
For installment payments, the first payment may be charged at the time of the order, with subsequent installments according to the schedule displayed before payment confirmation.
Compte client
How to create a customer account?
Click on the customer account icon at the top of the site, then follow the instructions to create an account.
You will usually need to provide your name, email address, and a password.
Je n’arrive pas à me connecter à mon compte, que faire ?
Vérifiez que l’adresse e-mail et le mot de passe sont corrects.
Si vous avez oublié votre mot de passe, utilisez la fonction de réinitialisation du mot de passe et vérifiez également vos spams.
Si le problème persiste, contactez notre service client.
Comment modifier mes informations personnelles ?
Connectez-vous à votre compte client, puis accédez à la rubrique prévue pour modifier vos informations personnelles, adresses ou préférences.
Si vous ne parvenez pas à effectuer la modification, vous pouvez contacter notre service client.
Comment consulter l’historique de mes commandes ?
Connectez-vous à votre compte client et accédez à la rubrique des commandes.
Vous pourrez y consulter l’historique de vos achats et, lorsque disponible, l’état de traitement ou de livraison.
Comment puis-je demander la suppression de mon compte ?
You can request the deletion of your account by contacting our customer service by email.
Your request will be processed in accordance with our privacy policy and the applicable personal data protection regulations.
Returns and refunds
Puis-je retourner un produit ?
Yes. The Customer has a legal period of 14 calendar days from the day after receiving the product to inform Ambiance Confident of their decision to withdraw.
After communicating their withdrawal decision, the Customer has an additional 14 calendar days to return the product.
Comment demander un retour ?
To request a return, contact our customer service by email indicating:
- your name;
- your order number;
- the product concerned;
- the date of receipt;
- the reason for the return, if you wish to specify it.
Customer service will provide you with instructions adapted to the product, especially when it is furniture or a bulky item.
Are the return shipping costs my responsibility?
In case of a change of mind or withdrawal on a compliant product, the direct return costs are the responsibility of the Customer.
In case of a defective, damaged, incomplete, or non-compliant product, the costs necessary for return, repair, or replacement are covered by Ambiance Confident.
Dans quel état dois-je retourner le produit ?
The product must be returned complete, with its accessories, parts, manuals, and original elements when applicable.
It must be properly protected for transport.
The original packaging is recommended when available, but the absence of original packaging does not automatically remove the right of withdrawal.
What is the refund time frame?
When a return is accepted in accordance with the applicable policy, the refund is made without undue delay and at the latest within the applicable legal deadlines.
Ambiance Confident may defer the refund until the product is recovered or until proof of shipment of the product is received.
The refund is made using the same payment method as that used during the order, unless otherwise agreed.
Que faire si mon produit est défectueux ou non conforme ?
Contactez notre service client en fournissant :
- votre numéro de commande ;
- une description précise du problème ;
- des photos ou vidéos du produit ;
- des photos de l’emballage ;
- une photo de l’étiquette de transport.
Après examen du dossier, Ambiance Confident proposera une solution adaptée : envoi de pièce manquante, réparation, remplacement, réduction du prix ou remboursement.
Service client
How to contact Ambiance Confident?
Vous pouvez contacter notre service client aux coordonnées suivantes :
Ambiance Confident
Adresse :
108 Cours Docteur Long
69003 Lyon
France
Téléphone :
+33 9 83 05 56 80
E-mail :
info@ambiance-confident.com
Horaires :
Du lundi au vendredi, de 9 h 00 à 18 h 00, heure d’Europe centrale.
Quand vais-je recevoir une réponse ?
Our team responds to requests as quickly as possible during business days.
To facilitate the processing of your request, please provide your order number, your name, and the email address used at the time of purchase.
Quelles informations fournir au service client ?
Pour toute demande liée à une commande, merci de fournir :
- le numéro de commande ;
- le nom utilisé lors de l’achat ;
- l’adresse e-mail de commande ;
- une description claire de votre demande ;
- des photos si la demande concerne un produit endommagé, défectueux ou incomplet.
Ces informations nous permettent de traiter votre demande plus rapidement.